Contact Top Video Downloader
Updated October 7, 2026
Top Video Downloader support and news live on Telegram: t.me/topvideodownloader. Our official social profiles below are the only ways to reach us; there is no support email address. To get help in one go, include your app version, OS, the link, the exact error and the diagnostic log.
Download Top Video Downloader
Free: 3 downloads without an account, then 10 a day up to 720p, no ads. 4K and unlimited downloads come with a subscription, a lifetime plan or credits.
Top Video Downloader is a desktop app
It runs on Windows, macOS and Linux. Send the link to yourself to open it on your computer, or join the waitlist for a phone version.
Where to get support
Message us on Telegram; it's both our news channel and our support line. Notices about a site that has stopped working appear there first. If one particular site won't download, check the status page first: it shows which of the 60+ sites our test server checks daily passed the latest run.
- YouTubeyoutube.com/@top_video_downloader
- Telegramt.me/topvideodownloader
- X (Twitter)x.com/topvideodl
- TikToktiktok.com/@topvideodownloader
- Instagraminstagram.com/topvideodownloader/
Watch out for impostors
We never ask for your license key, your site passwords or a payment outside the app. Purchases happen only inside the app, in the Store.
What to include in a support message
- App version. The Updates button in the main window shows it (“You're on v…”), along with the yt-dlp engine version.
- Operating system. For example Windows 11, macOS 15 or Ubuntu 24.04.
- The link that fails, if you're comfortable sharing it. Don't post private links; describe the video instead (public, members-only, age-restricted).
- The error message, word for word or as a screenshot.
- What you did: the quality you picked, whether you're signed in to the site under Platform logins, and whether you use a proxy.
- For payment questions: the on-chain transaction ID and when you paid.
How to copy the diagnostic log
- 1
Open Settings and find the Diagnostics section.
- 2
Click Copy log for support. The latest log lines go to your clipboard.
- 3
Paste them into your message. Open log folder shows the
tvd.logfile if you'd rather attach it.
Links are stripped from the log automatically, and the log never leaves your computer unless you share it. The diagnostic log is available from version 0.1.6.
Never send us
Your license key, site passwords or cookies, wallet seed phrases or private keys. We don't need any of them to help.
Read next
- How to verify Top Video Downloader and get past SmartScreenWindows SmartScreen and macOS Gatekeeper warn about Top Video Downloader because its installers are not code-signed yet, not because a threat was found. You can confirm the file is the one we published by comparing its SHA-256 checksum with SHA256SUMS on the GitHub release. In-app updates are checked automatically with an Ed25519 signature.
- About Top Video DownloaderTop Video Downloader is a desktop app for Windows, macOS (Apple Silicon) and Linux that downloads video and audio from YouTube, TikTok, VK, Instagram and 60+ other sites we test daily. It bundles yt-dlp, ffmpeg and deno, runs every download on your own computer, and uses its server only for your account and download rights.
- Top Video Downloader changelogThis page lists every published version of Top Video Downloader with its date and changes. The app checks for updates on launch, downloads them in the background and verifies the signature before installing, so updating is usually one click on Restart.
- How to download videos on your phoneTop Video Downloader is a desktop app for Windows, macOS on Apple Silicon and Linux; there is no Android or iPhone version today. To get a video onto your phone, send the link to yourself, download it on a computer and move the file over. Join the waitlist to hear when a phone version ships.